Bilingual Collection Specialist (Spanish/English)
At USALLIANCE it all starts with U.
- Responsible for the control, documentation, resolution and follow up of various delinquent consumer and mortgage loans.
- Responsible for contacting members to determine the reason for past-due accounts.
- Follow up with correspondence or calls on delinquent loan accounts until resolution, recommend actions to be taken.
- Document all work (i.e., phone calls, promises to pay, updates, requests in our system, the day the action occurs,
- Maintain accurate records on all accounts. Ensure that future follow‑up dates are maintained on all accounts,
- Provide maximum coverage of their delinquent queue assignment and guarantee that there are no accounts with follow up dates that have passed.
- Work out and negotiate payment plans with clients when necessary.
- Bilingual in English and Spanish
- Minimum of 2 years 1st party collection experience
- Maintain key performance metrics at required levels
- Maintain delinquency and repossessions at prescribed levels
- Complete phone calls to meet required metric standards
- Ability to make appropriate decisions related to moving forward with repossession of vehicle and acceptable payment arrangements
- Strong knowledge of all requirements for repossessions, contract extensions, and contract rewrites
- Strong knowledge of all consumer and real estate loans
- Background in loan modifications (real estate) and familiar with Fannie Mae guidelines.
- Ability to make recommendations to management on unique collections cases
- Ability to skip trace an account
- Advanced knowledge of Excel, Microsoft Access and other reporting systems
- Ability to work independently to meet deadlines with excellent follow through skills
- Excellent verbal and written communication skills
Why should U join our team?
- Medical, Dental and Vision Insurance
- 401(k) Retirement Savings Plan with Full Employer Match Up to 6%
- Flexible Spending Accounts for Health & Dependent Care Expenses
- Life Insurance - Employer Paid
- Generous Incentive/Bonus Plan
- Wellness/Gym Membership Reimbursement
- Collaborative & Dynamic Co-workers
- Innovative & Relevant Technology Resources
- Career Planning
- Positive Energy & Fun!